Your PrivacyMatters to Us
Last updated: March 3, 2026
This Privacy Policy explains how Steventra collects, uses, shares, and protects your personal information.
Quick Summary
- We collect information you provide and automatically collect usage data
- We use your information to provide services, improve our platform, and communicate with you
- We share information with event organizers and trusted service providers
- You can access, update, or delete your information at any time
- We implement strong security measures to protect your data
Information We Collect
Personal Information
We collect information you provide directly to us, including your name, email address, phone number, payment information, and any other information you choose to provide when creating an account or booking tickets.
Automatically Collected Information
We automatically collect certain information about your device and how you interact with our platform, including IP address, browser type, operating system, referring URLs, and pages visited.
Event Information
If you create an event, we collect information about your event, including title, description, location, date, pricing, and any promotional materials you upload.
How We Use Your Information
Provide Services
We use your information to process bookings, facilitate payments, send confirmation emails, generate QR codes, and provide customer support.
Improve Our Platform
We analyze usage patterns to improve our services, develop new features, and enhance user experience through personalized recommendations.
Communications
We send you transactional emails about your bookings and may send promotional emails about new events, features, and updates. You can opt out of promotional emails at any time.
Security and Fraud Prevention
We use your information to detect, prevent, and respond to fraud, security risks, and illegal activities.
Information Sharing
Event Organizers
When you book tickets, we share your name and contact information with the event organizer to facilitate entry and communication about the event.
Service Providers
We work with third-party service providers for payment processing, email delivery, analytics, and hosting. These providers are contractually obligated to protect your information.
Legal Requirements
We may disclose your information if required by law, legal process, or to protect our rights, users, or the public.
Business Transfers
If Steventra is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Data Security
Security Measures
We implement industry-standard security measures including encryption, secure servers, and regular security audits to protect your personal information.
Payment Security
All payment information is encrypted and processed securely. We are PCI DSS compliant and never store complete credit card information on our servers.
Access Controls
We restrict access to personal information to employees and contractors who need it to perform their job functions.
Your Rights and Choices
Access and Update
You can access and update your personal information through your account settings at any time.
Delete Your Account
You can request deletion of your account and personal information by contacting us at privacy@Steventra.ng. Some information may be retained for legal or business purposes.
Marketing Preferences
You can opt out of promotional emails by clicking the unsubscribe link in any marketing email or updating your preferences in account settings.
Cookie Preferences
You can control cookies through your browser settings. Note that disabling cookies may affect platform functionality.
Additional Information
Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. We also retain information as required by law or for legitimate business purposes.
International Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place.
Children's Privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete it promptly.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes via email or platform notification.
Questions About Your Privacy?
If you have any questions or concerns about our privacy practices, please don't hesitate to contact us.